Job Description

    IT Help Desk Technician JobID: 2699
  • Position Type:
    Support Staff - District Based

  • Date Posted:
    11/8/2024

  • Location:
    District Office

  • Closing Date:
    UNTIL FILLED

    •   TITLE: Help Desk Technician

    CLASSIFICATION: Technology Department

    REPORTS TO: Supervisor of Technology

    SUMMARY: The help desk technician will provide technical assistance to resolve technical problems on District computers and networks.

    PERFORMANCE RESPONSIBILITIES:
    1. Answer telephones, route callers, and take messages for the technology department staff.
    2. Respond to technical questions from users and specific questions regarding service.
    3. Provide routine information to staff on software and hardware.
    4. Generate service requests and route to service technicians.
    5. Provide follow-up to ensure that service technicians resolved the problems.
    6. Report bad data circuits to telephone company and monitor progress of phone repairs.
    7. Send notification of service interruptions to staff members.
    8. Maintain on-line documentation and records of service.
    9. Provide professional development.
    10. Troubleshoot and resolve hardware and software problems.
    11. Troubleshoot and resolve telephone problems.
    12. Reset user passwords on computer and telephone.
    13. Attend inservice training for continued professional development.
    14. Perform other job-related duties as assigned.
    EDUCATION:
    High school diploma or equivalency.
    Some college with emphasis in technology preferred.

    LICENSES OR CERTIFICATIONS:

    EXPERIENCE:
    One-year customer service experience in computer related field.

    SKILLS/KNOWLEDGE/ABILITIES:
    • Knowledge of computer hardware and software including Windows 95 and newer, Microsoft Office Suite applications 2000 and newer, Citrix, and Macintosh operating systems.
    • Knowledge of personal computer networks and peripheral equipment. Ability to use advanced telephone features, type 30 words per minute and use 10-key calculator.
    • High level of English proficiency for completing tasks and telephone communication. Strong communication and interpersonal skills.
    • Ability to work with detail and with a high degree of accuracy.
    • Demonstrated ability to use independent judgment to set priorities and make decisions.
    • Ability to bend, carry 50 pounds, climb, crawl, kneel, reach, stand and walk for extended periods of time.
    WORKING CONDITIONS:
    The work environment conditions include poor lighting, exposure to dirt and dust, and noise and vibrations from machinery.

    TERMS OF EMPLOYMENT: Twelve-month year, Classified Hourly Salary Schedule, employee benefits in accordance with Board policies.

    EVALUATION: Performance to be evaluated in accordance with Board policy on evaluation of classified staff.

Application Instructions

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